Early-access help

Support

Updated July 27, 2026

The Years We Hold is still in invited early access. If someone invited you to test it, reply through the same email or conversation so your question reaches the person running the trial.

If your record does not look synced

1. Confirm the header says Synced privately.
2. Make sure you are online, then refresh the page once.
3. Open My account and confirm the expected email.
4. Do not clear browser data while support is investigating.

If you forgot your password

Open Create account, switch to Sign in, and choose Forgot password?. Use the secure link sent to your email to choose a new password.

For a privacy or deletion request

First use My account → Delete account and data. If it cannot complete, reply through your invitation channel and state the email address on the account. Do not include your password, a child’s full legal name, or any earlier test media in the first message.

Helpful details for a bug report

Please include:

• what you were trying to do;
• the exact message you saw;
• the device and browser you were using;
• whether the header said local or synced; and
• the approximate date and time of the problem.

Never send your password or an authentication link to support.

Policies

Read the Privacy page and Terms for more about the early-access service.